breakout session overview
All
organizations want success, but none can achieve it without encountering
obstacles along the way. For
some organizations, the gap between promises made and delivery of those
promises is too large, forcing them to fall victim to business disaster.
Hear how project management methodology has supported Boston-based
Harvard Pilgrim Health Care’s remarkable journey from being placed in state
receivership in 2000 to being named the “Number One Health Plan in America”
in 2004, 2005 and 2006. The case
study recounts the creation and evolution of Harvard Pilgrim’s Project
Management Office and the roles of key stakeholders across the organization
to successfully support Enterprise Project Management.
Most importantly, the story translates to good business management in
a disciplined, efficient way – and how you can apply this in your own
organization.
As past director of the project management office (PMO) at
Boston-based Harvard Pilgrim Health Care, she was a core member of the
turnaround team for an organization that went from being placed in
State-supervised receivership in 1999 to being the #1 Health Plan in America
on the U.S. News & World Report/ NCQA America’s Best Health Plans three
years in a row and the Highest Rated Plan in the Northeast for member
satisfaction according to the JD Power and Associates 2007 National Health
Insurance Plan Satisfaction Study.
Lisa is the principal of Lisa DiTullio & Associates, dedicated to
the set-up and management of enterprise project management office models.
She is the editor of ProjectBestPractices, a quarterly newsletter from
ProjectWorld, and a contributor to PM Network Magazine. She’s also the
author of Simple Solutions: How "Enterprise Project Management"
Supported Harvard Pilgrim Health Care's Journey from Near Collapse to #1.
