breakout session overview
Evolution of a Project-based Organizational Change Management Model at FedEx Ground
Presentation Description
Consider the formal definition of a project: “A temporary endeavor
undertaken to create a unique product, service, or result.” Being that the
purpose of any project is to bring about a change – whether it is changing
existing systems, processes, or products, or the implementation of a new
technology systems or processes, it is critical to have well defined, formal
processes for managing the change.
For any project, people need to change
their behavior for it to be successful. Project teams can spend months /
years developing a new system and assuring the technical details are in
place, but if the stakeholders are not prepared for the change, the project
will fail.
This presentation will explore how the FedEx Ground PMO
implemented the fundamental elements of organizational change management:
communication, training, and support, as a formal process, with key
activities and requirements aligned in each phase of the project
lifecycle.
The presentation will also demonstrate how the organizational change
management (OCM) framework is applied and managed by:
- Showing examples of an OCM toolkit and intranet resource that was developed
for project teams.
- Explaining how the OCM process is supported by senior
management through a formal OCM committee, comprised of director level
management representing all business areas, to ensure effective OCM planning
and execution for projects and changes.
- Addressing the challenges of
managing multiple change efforts / project implementations in a given time
period, and how OCM principles are being used for effective program level
change management and prioritization.
About the Presenter
Greschen Powell is currently the Senior Consultant of
Operations Program Management at FedEx Ground.
She is responsible for the project management methodology, including
the OCM framework and chairing a managing director level committee that is
part of formal governance processes for major projects.
Greschen holds a bachelor of science degree in
Industrial Engineering from the University of Pittsburgh, and has over 12
years of project management experience. As a project manager, she has lead
major technology implementations to over 500 field locations for FedEx
Ground, and managed the development and implementation of key systems for
the start-up of FedEx Home Delivery in 2000.
As a Senior Manager of an engineering group, she concurrently oversaw
15+ projects in various stages of development and implementation.
Greschen now leads the business PMO for FedEx Ground, including
ownership of PM / governance processes, and PM education and training
programs.
